Effective issues management is about having a good understanding of the risks facing an organisation and the right plans in place to take early and firm control of an issue when it arises. It's always the early mistakes which are hardest to correct and deploying skilled issues management procedures during the first few hours will make all the difference in terms of long term reputation.
Lamerton Swales has widespread experience of issues and crisis communications management, which has been gained in the health, financial services, rail, utility, mining and manufacturing sectors. Issues we've dealt with include clinical negligence, major public emergencies, international litigation, long term health & safety issues, interruption to consumer supplies and rail crashes.
We can operate a 24/7 on call service for clients and are happy to be called in at the last minute to deal with an issue. However, we're most effective when we're in a long term relationship and have helped organisations identify risks and put contingency plans in place. We also specialise in scenario planning and training exercises.